Privacy policy
How Acronis Dubai collects, uses, and protects your information when you visit our site or get in touch about backup, cybersecurity and data protection services.
At Acronis Dubai (“we,” “our,” or “us”), from www.acronisdubai.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, request information about our services, or communicate with us.
Our website provides information about Acronis-powered backup, cybersecurity, cloud backup, endpoint protection, and data protection solutions for businesses.
Information We Collect
We may collect the following types of information when you interact with our website.
Personal Information
When you fill out forms, contact us, request information, or subscribe to updates, we may collect:
- Name
- Email address
- Phone number
- Company name
- Business requirements or service-related information
- Any other information you voluntarily provide
We only request information that is reasonably necessary to respond to your inquiry or provide the requested information or services.
Non-Personal Information
We may automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General website usage information
This information helps us understand how visitors use our website and improve its performance, content, and user experience.
How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to inquiries and service requests
- To provide information about our Acronis-related solutions and services
- To communicate with you regarding your requirements
- To provide customer support
- To send company updates, offers, or service-related communications
- To improve our website, services, and user experience
- To analyze website performance and usage trends
- To maintain website security
- To detect and prevent fraud, misuse, or unauthorized activity
- To comply with applicable legal and regulatory requirements
You can opt out of marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve website functionality and understand how visitors interact with our website.
Cookies may be used to:
- Enhance user experience
- Analyze website traffic
- Understand website usage
- Remember certain user preferences
- Improve website performance
You can choose to disable cookies through your browser settings. However, disabling certain cookies may affect some functionalities of the website.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties when reasonably necessary to operate our website, communicate with you, or provide requested services.
These may include:
- Website hosting providers
- Analytics and website performance providers
- CRM and communication platforms
- Email and marketing service providers
- Technical or IT service providers
- Legal or regulatory authorities where required by law
We expect service providers handling personal information on our behalf to maintain appropriate security and confidentiality measures.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Respond to your inquiries
- Provide requested services
- Maintain relevant business records
- Comply with legal and regulatory requirements
- Resolve disputes or protect our legal rights
When information is no longer required, we may securely delete or otherwise dispose of it where appropriate.
Data Security
We implement reasonable technical and organizational security measures to protect personal information against:
- Unauthorized access
- Loss or misuse
- Alteration
- Unauthorized disclosure
- Destruction
Access to personal information is restricted to authorized individuals and service providers who need the information for legitimate business purposes.
However, no website or internet transmission can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted online.
Third-Party Links
Our website may contain links to third-party websites, including technology partners, service providers, or other external resources.
We are not responsible for:
- The privacy practices of third-party websites
- Their content
- Their security
- Their policies or terms
We recommend reviewing the privacy policy of any external website before providing personal information.
International Data Transfers
Some of our website, hosting, analytics, communication, or technology service providers may process or store information outside your country of residence.
Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable privacy and data protection requirements.
Your Privacy Rights
Depending on applicable laws, including relevant UAE data protection regulations, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally applicable
- Withdraw consent for certain processing activities
- Opt out of marketing communications
- Ask questions about how your personal information is handled
To exercise any applicable privacy rights, please contact us using the details provided below.
We may need to verify your request before taking action to protect your personal information.
Information Related to Business Services
If you contact us regarding services such as Acronis Cloud Backup, backup solutions, cybersecurity, endpoint protection, EDR, XDR, or other data protection solutions, we may collect information about your business requirements to understand your needs and respond appropriately.
Information submitted through general website forms should not include unnecessary confidential, sensitive, or security-related information.
For customers using our services, additional contractual terms, data protection agreements, or service-specific privacy provisions may apply depending on the services provided.
Children's Privacy
Our website is intended primarily for businesses and professional users. We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us through the website, please contact us so we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.
Any updates will be published on this page with the revised last updated date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, you can contact us:
- Website: www.acronisdubai.com
- Email: info@chipincorp.com
- Phone: +971 52 958 4840
- Contact Page: Acronis Dubai Contact Us
For clients using our backup, cybersecurity, cloud, or data protection solutions, additional data protection agreements (DPA) and service-specific privacy terms may apply.
Consent
By using www.acronisdubai.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this policy, subject to applicable laws and regulations.
